Frequently Asked Questions
What are the minimum order requirements?
We accept orders of any size, but we do offer special discounts for orders more than 25,000.
How much would I be charged for a small order (below 1,000)?
Usually between US$50-$150 depending on the complexity.
Where are you located?
Our head office is located in Hong Kong and we have a dealer in Orlando, Florida, USA.
Is it acceptable to pay for my order with a credit card?
For orders below US$500, we accept VISA, MasterCard and American Express cards through Paypal payment service.
Do you provide graphic assistant in designing my products?
Yes. Usually the charge will be US$10-$50 depending on size and complexity.
Can I provide my own custom-made artwork?
You are welcome to provide your own artwork. In fact, we encourage you to submit your artwork in order that your label will be exactly what you want.
What are your lead-times?
Usually 2-6 weeks depending on quantities. We can also accept rush orders at an additional charge.
Are you operating on Pantone color or do you have a thread color chart?
We operate ONLY on Pantone color.
If we requested samples, could they be produced and what is the cost?
Yes. Usually the charge will be US$50-$100 depending on size and complexity. Depending on quantities, the sample charge may be partially or totally rebated.
How long does it take to make up a sample?
Usually 1-2 weeks depending on size and complexity.
What are the labels made of?
Do you accept international orders?
Yes, please contact us for more information.
How do I place my order?
Click here and fill in the form or contact us.